NCG Hospitality

Sep, 2023  –  Dec, 2025  •  2 yrs 4 mos  -  Full time

Deliver exceptional guest service in a fast-paced, customer-focused environment by assisting with check-ins, billing inquiries, and
reservations.
● Handle multi-line phone systems to provide information, resolve guest concerns, and ensure smooth communication between
departments.
● Utilize Office 365 including Excel spreadsheets to track and organize guest detail, ensuring accurate recordkeeping.
● Partner with upper management to design and implement improved check-in procedures, reducing wait times and enhancing overall
guest experience.
● Process guest billing accurately using spreadsheets and hotel management systems while maintaining confidentiality and attention to
detail.
● Network with companies to establish relationships to then create negotiated rates.
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