InstinctX LLC

Jan, 2024 - Present  •  2 yrs 9 mos  -  Full time

- Managing the CEO’s calendar end-to-end, including scheduling, rescheduling, and prioritizing meetings to ensure time is used optimally and on-time attendance is maintained for 95%+ of commitments.
- Conducting research on vendors and business solutions. Sharing comparisons and summaries of the viable options to direct the founder towards the best recommendation.
- Supporting the founder with daily business operations, by identifying and resolving blockers, and implementing solutions to streamline their workflow.
- Coordinating with the team’s sales arm in competitive research, lead generation and client outreach using sales research platforms such as Apollo.io, Hunter.io and RocketReach.
- Serving as the primary point of contact for ongoing projects, coordinating with multiple stakeholders across different departments and tracking the progress to stay on track with the schedule.
- Supporting marketing initiatives by creating captivating social media content, scheduling posts on
platforms such as Meta, LinkedIn, X and organizing email marketing campaigns on Instantly.ai
- Drafting emails and finalizing company update memos to communicate information within the company.

Third Space Learning

Dec, 2023  –  Jul, 2024  •  8 mos  -  Full time

- Performed quality checks independently with the required volume and standards given.
- Mentored and upskilled tutors by providing timely feedback in both verbal and written formats based on quality checks and overall performance.
- Provided additional support for tutors requiring intervention.
- Developed resources and tools to enhance session evaluation, tutor performance and overall session quality.
- Conducted initial interviews and final assessments to screen suitable candidates and determine trainees' readiness to deliver live sessions at expected standards.

Third Space Learning

Apr, 2021  –  Jul, 2025  •  4 yrs 4 mos  -  Contract

- Adapted to serve students with different academic needs and comprehension styles.
- Ensured smooth workflow by precise planning for each pupil.
- Identified and addressed emotional distress for optimum learning.
- Provided extra support to students with special education needs and ESL students.
- Maintained accurate student track records to help students achieve their learning goals.
- Adhered to high-performance standards in teaching, followed stringent guidelines set for customer
sentiments, session operations, and core skills in Mathematics and English, as well as session evaluations.
- Participated in tutor developmental programs to continuously improve performance.