Afritia LLC

Jan, 2023  –  Oct, 2025  •  2 yrs 10 mos  -  Full time

◾Executive Calendar Management: Managed dynamic executive calendars across 3 time zones using Google Calendar, resolving 10+ scheduling conflicts weekly and guaranteeing zero double bookings.

◾Inbox Triage & Gatekeeping: Implemented a "triage and tag" email system to screen and route correspondence, consistently achieving a 95% Customer Satisfaction (CSAT) score while ensuring the CEO focused only on high-leverage tasks.

◾High-Volume Support: Managed 140+ daily global client inquiries as the primary contact, resolving complex issues and maintaining high service standards for international stakeholders.

◾Global Travel Logistics: Orchestrated end-to-end international travel arrangements (flights, hotels, ground transport) using Travify, maintaining 99.5% data accuracy and ensuring seamless itineraries for leadership.

◾HR & Team Operations: Supported the HR Director with remote onboarding, document formatting via DocuSign, and administering employee surveys, handling sensitive personnel data with strict confidentiality.

◾Process Improvement: Streamlined internal communication workflows using Asana and Slack, reducing project turnaround time and facilitating faster decision-making.

CAMROJUD

Feb, 2021  –  Dec, 2022  •  1 yr 11 mos  -  Full time

◾ Stakeholder Liaison: Served as the primary bridge between upper management and key clients, coordinating communications and follow-ups that boosted overall client satisfaction by 35%.

◾ Lead Generation Support: Utilized LinkedIn Sales Navigator to identify and qualify potential leads, supporting the sales team in securing 35+ new business opportunities.

◾ Project Orchestration: Planned and tracked executive priorities in Trello to ensure organizational goals were met, executing administrative strategies that supported business growth.

◾ Reporting & Documentation: Compiled weekly progress reports and analyzed data for executive review; implemented new financial documentation protocols that drove a 15% increase in successful collections.

◾ Financial Administration: Managed light bookkeeping duties including expense reports, transaction logging, and invoice reconciliation using QuickBooks.