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May, 2021 – Apr, 2022 • 1 yr - Internship
Service Delivery: Performed comprehensive diagnostics and maintenance to ensure high system reliability and service uptime.
Logistics & Documentation: Maintained meticulous records of all tasks and configurations to ensure 100% accuracy and service continuity.
Empathetic Support: Provided timely, empathetic user support by diagnosing and resolving various service-related issues.
Project Coordination: Supported organizational projects by preparing equipment and documenting complex tasks for the team.
Process Optimization: Collaborated with senior technicians to analyze and improve efficiency in service processes, enhancing team performance.
Virtual Assistance & Remote Support: Proficient in managing digital workflows, email correspondence, and administrative tasks in a remote environment.
Degree: Diploma in ICT • Jan, 2018 – Aug, 2019
Diploma in ICT Management
Self-motivated professional recognized for strong logistical coordination, analytical, and customer support skills. I possess a high degree of integrity and the ability to work effectively in fast-paced environments, which is essential for coordinating critical services. Experienced in empathetic client support, diagnostics, and maintaining system efficiency to ensure consistent service continuity
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